Course Content:

Theory:

• Basic calculations.

• Cleaning equipment & materials.

• Customer care & principles.

• Different linen & bed coverings.

• Different floors & floor coverings.

• Health, hygiene, safety and security.

• Layout, services and facilities of organisation.

• Sectors of the Hospitality, Travel and Tourism Industry.

• Stock management.

• Telephone etiquette.

Practical:

• Deal with customers.

• Process incoming and outgoing telephone calls.

• Display Cultural Awareness in dealing with Customers & Colleagues.

• Maintain effective working relationships with other members of staff.

• Perform basic calculations and communicate verbally and non-verbally.

• Prepare beds and handle linen and bed coverings.

• Service toilets and bathroom areas.

• Service guest bedroom areas.

• Clean floors and floor coverings.

• Handle and store cleaning equipment and materials.

• Handle and dispose of waste.

• Maintain the housekeeping service.

• Maintain a safe and secure working environment.

• Conduct on-the-job coaching.

• Develop self within the job role.

• Source information about self-employment opportunities.

• Maintain customer satisfaction.

• Maintain the receipt, storage and issue of goods.

• Contribute to the identification of short term supply needs.

• Maintain the cleaning programme for own area of responsibility.

• Induct new staff to the workplace.

• Plan, organise & monitor work in own area of responsibility.

• Monitor and maintain health, safety and security.

• Maintain a preventative maintenance programme.

• Control and order stock.

Assessment:

Questionnaires on theory.

Assignments on workplace implementation.

Practical assessment on providing and maintaining all aspects of accommodation services in a lodge, hotel or guesthouse.

Award:

Drum Beat Academy and CATHSSETA Certificate.